INFO

WHO ARE WE?

Welcome to The DIY Supermarket! A leading online lifestyle store stocking clothes, art, jewellery and other independently made goods.
Our mission is to work as a platform for independent brands to sell their work, carefully curating our family of creatives to bring you a fresh range of designs. We work alongside the brands as a dropship site, helping buyers and sellers to connect via our secure and easy to use platform. As such, no online stock is held at DIY Supermarket HQ with all products dispatched directly by our sellers.
You can also find us in-store at several locations within our home of Bristol, either at our pop-up shop in Jamaica Street Stores or at our brand new collaborative independent shop – Good Store Studio. Check out our ‘In-Store Bristol’ page to find out more.

SHIPPING

Shipping prices and timings vary by each creative- all shipping information can be found on the product page under the tab ‘shipping information’. The DIY Supermarket is not responsible for shipping items. We will, however, be the point of contact for customers and creatives if any issues or questions arise.

We will send you an order confirmation email automatically after an order is placed. As soon as your order is dispatched by the creative we will send an email confirming this. Your order will be fulfilled by the delivery date set out in the dispatch confirmation.

RETURNS & EXCHANGES

This varies from each artist and can be found under the returns/exchanges tab. If refunds and exchanges are accepted then The DIY Supermarket will be your point of contact for the duration of the returns process.