WHO ARE WE?
Welcome to The DIY Supermarket! Our mission is to work as a platform for independent creative brands to sell their work. We carefully curate our family of creatives to bring you a plethora of talent. We work alongside the brands as a dropship site meaning we hold no stock at DIY Supermarket HQ and that side of things is down to the maker.
Shipping prices and timings vary by each creative- all shipping information can be found on the product page under the tab ‘shipping information’. The DIY Supermarket is not responsible for shipping items. We will, however, be the point of contact for customers and creatives if any issues or questions arise.
We will send you an order confirmation email automatically after an order is placed. As soon as your order is dispatched by the creative we will send an email confirming this. Your order will be fulfilled by the delivery date set out in the dispatch confirmation.
RETURNS & EXCHANGES
This varies from each artist and can be found under the returns/exchanges tab. If refunds and exchanges are accepted then The DIY Supermarket will be your point of contact for the duration of the returns process.